Shipping policy

This Shipping Policy explains the order processing, shipping, delivery, tracking, delay, and delivery issue procedures for purchases made through boroughkitchenx.shop.

1. Free Standard Shipping

boroughkitchenx.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum order value required to qualify for standard free shipping unless a specific promotion or product page expressly provides otherwise.

The standard shipping fee at checkout is therefore $0 for eligible standard delivery.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The delivery estimate applies under normal operating conditions.

Delivery times may vary depending on destination, product availability, fulfilment requirements, carrier operations, public holidays, severe weather, customs processing where relevant, peak shopping periods, and events outside our reasonable control.

3. Order Processing

Orders are reviewed and prepared before dispatch.

Processing may include:

  • Payment verification;
  • Fraud prevention review;
  • Inventory confirmation;
  • Product preparation;
  • Packing;
  • Shipping label preparation;
  • Transfer to the delivery carrier.

Orders containing multiple products may occasionally be dispatched separately.

4. Order Confirmation

After an order is successfully submitted, customers should receive an order confirmation using the contact information provided at checkout.

Customers should review order information carefully.

If any important information is incorrect, contact:

info@boroughkitchenx.shop

as soon as possible.

5. Shipping Confirmation and Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may take some time to become active after a shipping label is generated.

Carrier tracking systems are operated by third parties, so occasional update delays may occur.

6. Multiple Packages

An order may arrive in more than one package when:

  • Products are fulfilled separately;
  • Products require different packaging;
  • Stock is stored at different fulfilment locations;
  • Carrier requirements make separate delivery necessary.

Customers will not be charged additional standard shipping fees merely because an order is shipped in multiple packages.

7. Accurate Shipping Information

Customers are responsible for entering accurate and complete delivery information during checkout.

This includes any information reasonably required for successful delivery.

Customers should contact us immediately if they discover an address error.

We will make reasonable efforts to correct the information before dispatch, but we cannot guarantee that an address can be changed after fulfilment has begun.

8. Delivery Delays

The 15–20 day delivery period is an estimate rather than an unconditional guarantee.

Orders may occasionally be delayed because of:

  • Severe weather;
  • Public holidays;
  • High shipping volumes;
  • Carrier disruptions;
  • Transportation problems;
  • Customs or border procedures;
  • Natural disasters;
  • Government restrictions;
  • Incorrect delivery information;
  • Other events outside our reasonable control.

Where a delay becomes significant, customers may contact us for assistance.

9. Orders That Have Not Arrived

If an order has not arrived after the expected delivery period, please check any available tracking information first.

If tracking does not resolve the issue, contact:

info@boroughkitchenx.shop

Please include the order number.

We will investigate the delivery status where reasonably possible.

If an order is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy in accordance with applicable law.

10. Damaged Packages

Customers should inspect packages after delivery.

If an item arrives damaged, please contact info@boroughkitchenx.shop as soon as reasonably possible.

Where useful, include photographs of:

  • The product;
  • The shipping packaging;
  • The shipping label;
  • Visible damage.

We will assess the issue and provide an appropriate remedy where required.

11. Incorrect Products

If you receive an item different from what you ordered, contact info@boroughkitchenx.shop.

Do not dispose of the item until we have provided appropriate instructions where reasonably practicable.

We will work with you to resolve the issue.

12. Lost or Stolen Packages After Delivery

Where carrier information indicates delivery but the parcel cannot be located, customers should first check:

  • The delivery location;
  • Safe-drop areas;
  • Building reception;
  • Household members;
  • Neighbours where appropriate;
  • Carrier notifications.

If the parcel remains missing, contact us so that the circumstances can be investigated.

Liability will be determined according to the facts and applicable Australian law.

13. Refused Deliveries

Customers should not refuse delivery unless there is a legitimate reason for doing so.

If an order is refused and returned, the appropriate solution will depend on the reason for refusal and applicable consumer rights.

14. Customs and International Fulfilment

Some products may be fulfilled through logistics networks that involve international transportation.

Where customs or import procedures apply, delivery may take additional time.

Any duties, taxes, or charges legally payable by the customer will be handled according to the information presented at checkout and applicable law.

We will not impose undisclosed mandatory charges contrary to applicable consumer law.

15. Changes to Orders

After an order has entered fulfilment, changes to products, quantities, or delivery information may no longer be possible.

Customers requesting a change should contact us immediately at info@boroughkitchenx.shop.

16. Cancellation Before Dispatch

We will make reasonable efforts to accommodate cancellation requests submitted before fulfilment or dispatch.

Once an order has been dispatched, customers may need to follow our Return and Refund Policy.

17. Australian Consumer Rights

Nothing in this Shipping Policy excludes any right a consumer has under Australian Consumer Law.

If failure to deliver, significant delay, damage, loss, or another issue gives rise to a mandatory consumer remedy, that remedy will take priority over inconsistent provisions of this policy.

18. Contact Us

For delivery or shipping enquiries:

boroughkitchenx.shop
Email: info@boroughkitchenx.shop

Standard Shipping Cost: Free
Estimated Delivery Time: 15–20 days